Hi,

It must be difficult when things do not work as expected. We will assist you to resolve the issue.

This issue may arise due to the driver incompatibility and the version of driver is not being accepted byu the 64 bit Operating system and it could be better, if you contact the manufacturer and check if the have released an updated version which is compatible with Windows 10 64 bit architecture.

As a work around, run the Hardware and Devices troubleshooter.

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1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select Viewall on the top left corner.

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4. Click on Hardware andDevices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Please do let us know if you need further assistance. We will be glad to assist you.

Thank you.

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I ran the troubleshooter, but Windows still uses the broken 64.1.304.2009 driver.

There are other versions available, including for Windows 8 64-bit, but my copy of Windows 10 Home 64-bit refuses to install them, with the following error: The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver make sure it is designed to work with Windows for x64-based systems.

Any advice on how to install these drivers?

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Hi,

I suggest you to follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

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Please do let us know if you need further assistance. We will be glad to assist you.

Thank you.

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I've done some more research, and there is another thread about the same issue here:

I've successfully managed to get the most recent driver installed. I just had to disconnect my internet connection, uninstall and delete the broken drivers, and then scan for new hardware. This time, I got the result in the image below. Now I could right-click the Bulk-In, Interface USB device and install the latest driver from the list. These drivers work and I could watch TV normally!!

The problem is that when I reconnect to the internet, it automatically replaces my working driver with the broken version.

How do I disable this behaviour? I have tried System -> Advanced System Settings -> Hardware -> Device Installation Settings -> No.

PS I may also need to have run the following instruction: Go to C:Program Files (x84)RealtekRealtek USB DTV Device>Driver and run as Administrator the file signed as SetDrv64.exe (RMC>Run as Administrator).

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I have found a solution.

The trick was to install the correct drivers offline, go online, wait for the broken drivers to install, then hit the Roll Back Driver button.

I have full instructions for Windows 10 Home 64-bit here:

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